Privacy Policy

Effective date: 18 August 2026

Duro Electrics (ABN 75 811 700 967, NSW Contractor Licence 314705C) respects your privacy and handles personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you use our website, request a quote or engage our electrical services.

INFORMATION WE COLLECT
We may collect your name, phone number, email address, suburb or service address, details about your property and electrical project, correspondence, quote and invoice information, and any photographs or documents you choose to provide. Our website may also collect technical information such as device, browser, IP address, pages viewed, cookies and analytics data.

HOW WE COLLECT INFORMATION
We collect information directly from you when you call, email, submit a website form, request a quote or use our services. We may also receive information from a builder, property manager, designer or other person involved in your project where this is reasonably necessary.

WHY WE USE IT
We use personal information to respond to enquiries; prepare and manage quotes, bookings and electrical work; contact you about your project; process records and payments; improve our website and services; meet safety, insurance, licensing, tax and legal obligations; and protect our rights and customers. We will only use information for direct marketing where permitted by law, and you may opt out at any time.

DISCLOSURE
We may disclose information to employees, subcontractors, suppliers, professional advisers, insurers, payment or accounting providers, website and IT providers, and regulators where reasonably required. We do not sell personal information. Some service providers, including website hosting and analytics providers, may store or process information outside Australia. Their handling of information is also governed by their own privacy terms and applicable law.

COOKIES AND ANALYTICS
Our website may use essential cookies and analytics tools to operate securely, understand site performance and improve the user experience. You can control non-essential cookies through your browser settings, although some website functions may be affected.

STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably necessary for the purpose collected and to meet legal, tax, insurance and record-keeping requirements.

ACCESS AND CORRECTION
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity and may refuse a request where permitted by law. Contact us using the details below.

PRIVACY QUESTIONS OR COMPLAINTS
Please contact Duro Electrics at info@duroelectrics.com.au or 0416 283 627. We will review and respond to privacy concerns within a reasonable time. If the Privacy Act 1988 (Cth) applies to us and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

CHANGES TO THIS POLICY
We may update this policy when our practices, services or legal obligations change. The current version will be published on this website.